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  • How long will it take to get my item? In most cases, you should get your item within 7-14 business days. Sometimes it can just take a week depending on where you live. In few cases if the item is a special order or if it is currently out of stock, it can take longer. If it might take longer then we will email you and let you know. 
  • Can I track my order? Orders are sent out USPS and a tracking number is provided with all orders via email.
  • What is I don't like my item? We offer 100% guarantee on all orders, no questions asked. The item must be returned unblemished, in original packaging to qualify. Please contact customerservice@seraphimjewelry.co so that they can help you with the return process.
  • I am allergic to some metals. Is your jewelry allergy free? Our jewelry is made of .925 sterling silver, silver-plate, 14k or 18k gold plate, gold-filled, alloy and stainless steel. It is nickel and lead free. Allergies have not been reported. 
  • Do we sell wholesale? Yes! Big discounts are given for bulk orders. Contact customerservice@seraphimjewelry.co